Phones & tablets
Help with the device you use most
New phone setup, photos that won't back up, storage that's always full, and the accounts nobody remembers the password to. Sat down together, at your kitchen table.
Phone support at a carrier store means standing at a counter for twenty minutes while someone with a queue behind them does the fastest thing that ends the conversation. It's not their fault — it's the format.
Sitting down at your table with no queue is a different service. We can take the time to get your photos genuinely backed up, work out what's eating your storage, sort out the Apple or Google account you've been locked out of, and set the thing up the way you actually want it.
Symptoms
Common reasons people call
New phone, old phone, nothing moved
Especially when switching between iPhone and Android, where the easy transfer doesn't apply.
"Storage full" every single day
Usually photos and app caches. Fixable without deleting anything you care about.
Photos may or may not be backed up
iCloud and Google Photos both have settings that quietly stop backing up. Worth checking properly.
Locked out of an Apple or Google account
Recoverable more often than people expect, but it takes patience and the right sequence.
It's slow and the battery dies by 2pm
Background apps, settings and battery health — three different causes with three different fixes.
You want to actually understand it
Not a fix at all. Just someone patient to sit down and show you how it works.
- New phone setup and transfer. Contacts, photos, messages, apps and accounts, including the awkward iPhone-to-Android and Android-to-iPhone moves.
- Photo backup that actually works. iCloud or Google Photos configured and verified, so twenty years of pictures aren't sitting on one device.
- Storage sorted out. Find what's using the space and clear it without losing anything, plus a plan so it doesn't refill in a month.
- Account recovery. Apple ID, Google, email and app store accounts — worked through methodically with you.
- Email and calendar. Set up on the device and synced with your computer so both agree with each other.
- Accessibility and readability. Text size, contrast, hearing aid pairing and one-handed settings. Small changes, large difference.
- Scam and spam defenses. Call filtering, message screening, and a clear sense of which texts to delete on sight.
What it costs
$100 an hour, flat
Billed for actual time on site. No diagnostic fee, no call-out charge, and quick questions are always free. If the problem comes back, so do I — at no cost.
- Same-day and next-day visits usually available
- No trip charge inside Passaic, Morris or Bergen county
- You get me on the phone, not a call centre
- Remote support by text, phone or video: $25 for up to 20 minutes
- Monthly and annual support memberships available
- Licensed New Jersey LLC, carrying liability insurance
Before you call
Questions about phone & tablet support
Can you move everything from iPhone to Android, or the other way?
Do you repair cracked screens or replace batteries?
I'm locked out of my Apple ID. Can you get me back in?
Can you just teach me how to use it?
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Tell me what's not working.
Call and you'll get me, not a menu. Or send a note and I'll come back to you the same day — usually within a couple of hours.
Request a visit
The more you tell me, the better prepared I'll show up.